Terms & Conditions

Last Updated: July 11, 2025

A valid credit card and deposit are required to secure your move date; the deposit will be applied toward your final invoice.
Final payment is due upon completion of the job.
Accepted payment methods: cash (discounted rate), credit/debit card (non-cashrate), Zelle, or Venmo.
Credit/debit card payments are billed at a non-cash rate, which includes an estimated $10/hour processing adjustment.
Zelle and Venmo payments are charged at the same rate as cash.
We do not accept personal checks.
Quotes are estimates; final charges are based on actual time worked, materials used, and services rendered.

Local moves are billed hourly, starting from departure and ending upon return (portal-to-portal).
Time is rounded to the nearest 15-minute increment.
Double Drive Time (DDT) applies as per California state regulations.
DDT means the actual driving time between your pickup and drop-off is doubled and added to the billable time.
It replaces charging for warehouse-to-home and return drive time, ensuring fair and consistent billing.
DDT is required on hourly-rated local moves.
DDT is not applied to flat-rate, long-distance, or in-building moves.
View official tariff: https://bhgs.dca.ca.gov/forms_pubs/20231207_maxtariff.pdf

All local moves have a 3-hour minimum.- Truck & service fees range from $30-$190 depending on travel distance and access.

You may cancel or reschedule at no charge with at least 48 hours’ notice.
Deposits are refundable only if cancellation occurs 48 hours or more before the scheduled move.
Cancellations made within 48 hours will result in forfeiture of the deposit.
No-shows or same-day cancellations may be charged up to the full minimum move cost.

We are fully insured for general liability and cargo coverage.
Claims must be reported in writing within 3 business days of the move.
We are not responsible for damages to items packed by the customer unless directly caused by our team.
Pre-existing damages, weak furniture joints, or poorly constructed items may not be covered.

Items like pianos, large/heavy safes, treadmills, appliances, and oversized furniture must be disclosed at the time of booking.
Additional fees may apply based on weight, size, and handling complexity.
We reserve the right to decline moving any item that poses safety risks.
6.1. Packing Materials
Stretch wrap and tape are included free of charge with all moves.
Bubble wrap and moving boxes are available at an additional cost.
Use of wardrobe boxes and speedpack boxes is complimentary during your move. Charges apply only if you choose to purchase them.

Flat-rate pricing is based on distance, load size, and delivery logistics.
A non-refundable deposit may be required to secure a date.
Delivery dates are estimated, not guaranteed, due to potential traffic, mechanical, or weather delays.
Customers must be available for delivery during the agreed time window.

Ensure all walkways, driveways, and hallways are clear.
Be present at both pickup and drop-off locations, or authorize a representative.
Notify us of any parking restrictions, time constraints, or building access rules in advance.

Additional charges may apply for jobs outside our primary service area or involving tolls, remote zones, or excessive mileage.- These will be disclosed upfront during booking.

While we strive to stay on schedule, we are not liable for delays caused by traffic, road conditions, accidents, or severe weather.

We do not transport hazardous materials (e.g., paint, chemicals, propane tanks).
We do not move firearms or ammunition.
We do not move perishable foods or live plants/animals.
We do not move valuables such as cash, jewelry, or important documents —these should be moved personally.

Time spent waiting for elevator access or resolving entry/exit restrictions is billable.
Please inform us in advance if stairs, long walks, or special building access is required.

MoveMates Inc. reserves the right to refuse or discontinue service if:
The customer is uncooperative, aggressive, or verbally abusive.
The environment is unsafe for the crew or equipment.
Accurate job details were not disclosed prior to the move.
We also reserve the right to decline service at our discretion, in compliance with all applicable anti-discrimination laws.